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Frequently Asked Questions
Everything you need to know about Accounter. Browse by category or contact our support team for personalized help.
Getting Started
Billing & Subscriptions
Features & Usage
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Accounting Software Plans
Full accounting software for your business or practice, on monthly plans in rand. Not the statement converter. All features included on every plan, with no feature limits.
Small Business
R300/month
Bookkeeper
R650/month
Accounting Practice
R900/month
Accounting Partner
R1,200/month
Looking for the PDF statement converter? See converter pricing →
Frequently asked questions
What does Accounter offer?
Accounter offers cloud accounting software for South African businesses, bookkeepers and accounting practices, plus a separate bank-statement and receipt extraction service.
What is the best accounting software in South Africa?
It depends on the business, but look for software built for South African VAT (15%), PAYE and SARS deadlines, with pricing in rand and imports from South African banks. Accounter covers these for small businesses, bookkeepers and accounting practices. Compare it with Xero, Sage and QuickBooks on our comparison pages.
How much does Accounter cost?
Accounting plans are listed at R300/month for Small Business, R650/month for Bookkeeper, R900/month for Accounting Practice and R1,200/month for Accounting Partner. Every plan includes all features; plans differ by users, businesses and storage. Extraction subscriptions are separate and start at R249/month. Compare the pricing sections for the included usage and ask our team about accounting onboarding.
What is included in the free Hub account?
Free: verify your email and get 10 free pages every calendar month (1 credit = 1 page), shared between the website and ChatGPT. Preview a statement without an account; you need a free account to download the CSV. A free Hub account does not start an accounting software trial.
Which plan should I choose for several clients?
Compare the Bookkeeper (20 businesses), Accounting Practice (50 businesses) and Accounting Partner (100 businesses) software plans if you manage client books. For document extraction, compare monthly page allowances and team seats in the separate extraction plans. Ask about the scope you need before choosing.
Can I review extracted transactions before using them?
Yes. The bank-statement converter shows transaction rows for review before CSV download. Check the output against the original statement; extraction can require corrections.
Where can I find data handling information?
Our privacy policy describes data handling. Contact the team about specific hosting, retention or access requirements before sharing documents that need special handling.
Can I import the CSV into another accounting system?
You can open the CSV in a spreadsheet. Check the destination system’s import template and column requirements before importing it. Ask our team about a specific accounting migration.
How can I get help?
Use the contact form to send an enquiry to our team by email. The support centre also links to guides and frequently asked questions.
Still need help?
Our support team is here to assist you.