Frequently Asked Questions

Accounter offers cloud accounting software for South African businesses, bookkeepers and accounting practices, plus a separate bank-statement and receipt extraction service.

Accounting plans are listed at R300/month for Small Business, R650/month for Bookkeeper and R900/month for Accounting Practice. Extraction subscriptions are separate and start at R249/month. Compare the pricing sections for the included usage and ask our team about accounting onboarding.

A free Hub account includes 10 one-off page credits after email verification for extraction. You can preview a bank statement before creating an account; an account is required to download the CSV. A free Hub account does not start an accounting software trial.

Compare the Bookkeeper and Accounting Practice software plans if you manage client books. For document extraction, compare monthly page allowances and team seats in the separate extraction plans. Ask about the scope you need before choosing.

Yes. The bank-statement converter shows transaction rows for review before CSV download. Check the output against the original statement; extraction can require corrections.

Our privacy policy describes data handling. Contact the team about specific hosting, retention or access requirements before sharing documents that need special handling.

You can open the CSV in a spreadsheet. Check the destination system’s import template and column requirements before importing it. Ask our team about a specific accounting migration.

Use the contact form to send an enquiry to our team by email. The support centre also links to guides and frequently asked questions.