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Find missing transactions after bank statement PDF extraction.

Troubleshoot missing rows in extracted bank statement CSVs. Check page breaks, scanned pages, totals and the complete source PDF before importing.

  • FNB
  • ABSA
  • Nedbank
  • Standard Bank
  • Capitec
  • African Bank
  • Bank Zero
  • Bidvest Bank
  • Discovery Bank
  • Investec
  • Sasfin
  • TymeBank

Drop your bank PDF statement

Digital or scanned. Password-protected files are fine.

10 free pages a monthSee pricing

  1. Upload
  2. Convert
  3. Review
  4. Reconcile
  5. Export

If we can't read a page, you're not charged for it.

Try statement extraction

Preview the extracted rows before downloading. CSV downloads require an account and available credits. For batch processing, sign in and use available page credits from a purchased pack or subscription. Enter passwords per file when prompted.

Upload your bank statement

Drop your bank statement PDF here, or click to browse

PDF only · up to 20 MB

Your PDF is read by Accounter using Google and OpenRouter AI services, outside South Africa. Without an account, the preview and the PDF are deleted within 3 hours. How we handle statements

No account needed to preview. Sign in only when you want the CSV.

Read our privacy policy and extraction pricing before uploading.

Frequently asked questions

Can AI extraction miss transactions?
Yes. Layout, readability and extraction errors can omit or misread rows. Compare output with the source statement before relying on it.
Is the CSV row count the same as the PDF line count?
Not necessarily. A transaction may span multiple printed lines, while headers and summary rows are not transactions. Compare actual transactions rather than all text lines.
Should I merge a partial CSV with a retry?
Only after comparing both outputs with the PDF. Blindly appending retries can duplicate transactions already present.
Can I use a screenshot instead?
A complete original PDF is preferable. A screenshot may omit columns or rows, and cropped or low-resolution input can make omissions harder to diagnose.

How does this work?

When transactions are missing from an extracted bank statement, compare the CSV with the original PDF page by page. Check complete page coverage, the first and last transaction on each page, and debit and credit totals. Re-extract a clearer complete PDF if needed, then review the replacement output before importing it.

Updated · Accounter product workflow guide

  1. 1.Confirm the PDF includes every page of the intended account and statement period. Check printed page numbers and the final page.
  2. 2.Compare the first and last transaction on each PDF page with the extracted rows. Page boundaries are useful places to find omissions.
  3. 3.Identify unreadable scans, cropped columns, rotated pages and tables that continue on the next page. Download the original digital statement where possible.
  4. 4.Compare transaction amounts and totals, keeping repayments, refunds and bank fees visible. A row count alone is not proof of completeness.
  5. 5.Retry extraction with the complete readable PDF and compare versions before replacing a CSV. Avoid importing both versions into the same ledger.

Example: a transaction at a page boundary

Fictional example: page one ends with a R250 debit dated 12 September. Page two begins with another R90 debit on the same date. The CSV contains only the R90 row. Compare the page-one footer and transaction line, confirm the R250 is a posted transaction, and correct or re-extract it. Do not assume two transactions on the same date are duplicates.

Troubleshooting your statement

A whole page is missing

Check whether that page was included, readable and upright. If you split a PDF, confirm that every output page was retained and reviewed.

Only the last row on a page is missing

Inspect the page boundary for a cropped amount or description continuation. Use the original full PDF for the next attempt.

The PDF has summary entries

Distinguish actual posted transactions from opening balances, totals, pending items and account summaries. Summary lines do not always belong in a transaction CSV.

Accounter bank statement converter: key facts (reviewed )

Free:
10 pages every calendar month after email verification, shared between the website and ChatGPT. Previews need no account; downloading the CSV needs a free account.
Price:
R0.32-R0.50 per page on monthly plans (Converter Pro R249 for 500 pages → Converter Enterprise R1,599 for 5,000 pages); once-off packs R0.66-R0.97 per page. 1 credit = 1 page.
Banks:
FNB, ABSA, Nedbank, Standard Bank, Capitec, African Bank, Bank Zero, Bidvest Bank, Discovery Bank, Investec, Sasfin, TymeBank, plus other/international layouts.
Output:
CSV (date, description, debit, credit, balance), opens in Excel and Google Sheets.
Accuracy check:
Rows are checked against the statement's running balance where the bank prints one; mismatches are flagged for review.
Privacy:
AI processing by Google and OpenRouter outside South Africa. Without an account, the preview and the PDF are deleted within 3 hours; signed-in statements are kept in your history until you delete them, and a preview you have not unlocked is kept for 30 days. Details

Related extraction workflows

Bank statement PDF to CSVFix CSV import errorsOpen statement CSV in ExcelStatement history
Upload a statement